Privacy Policy – Knauf Insulation

1. Introduction

Knauf Insulation GmbH & Co. KG and its affiliates ("Knauf Insulation", "we", "us", "our") are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or submit enquiry forms.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, business email address, phone number, company name, and postal address when provided via enquiry forms.
• Usage data: IP address, browser type, pages visited, time and date of visit, and referring URL, collected automatically through cookies and similar technologies.
• Communication records: the content of messages or enquiries you send to us.

3. How We Use Your Information

We use the information we collect to:

• Respond to your product enquiries, quote requests, and technical questions
• Process and fulfil requests for product specifications, data sheets, and distributor referrals
• Improve our website content and user experience
• Send marketing communications where you have provided consent or where we have a legitimate interest, in compliance with applicable law
• Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, our legal basis for processing personal data includes: performance of a contract or pre-contractual steps at your request; compliance with a legal obligation; our legitimate interests (improving services, fraud prevention); and, where required, your consent.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Authorised Knauf Insulation distributors solely for the purpose of fulfilling your distributor referral request
• Service providers (IT hosting, CRM, email delivery) who process data on our behalf under contractual data processing agreements
• Law enforcement or government bodies when required by law

6. Cookies

Our Site uses cookies to distinguish you from other users, remember your preferences, and analyse Site traffic. You can control cookie settings through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our Site you consent to our use of cookies as described in this Policy.

7. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this Policy, or as required by law. Enquiry records are typically retained for 36 months following the conclusion of our communications.

8. Your Rights

Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal data; object to or restrict processing; withdraw consent; and data portability. To exercise these rights, please contact us using the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your data may be processed in countries outside your own, including the United States and EU member states. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when the Policy was last revised. We encourage you to review this Policy periodically.

12. Contact Us

For privacy-related enquiries, data access requests, or complaints, please contact our Data Protection team at Contact Us or write to: Data Protection Officer, Knauf Insulation GmbH & Co. KG, Oosterweel 16, Westerlo, Belgium B-2260.